Returns and Delivery
This right to return does not apply to business customers or trade orders Charlesworthy.com may at its discretion either replace all or part of damaged, defective or incorrect items for business customers or trade orders, or offer a right to return.
Note: Non-Stock products ie Made to Order products and Customised products cannot be returned or exchanged.
Important: Bespoke/custom made orders & Items that have a customer chosen finish on upholstery, wood or metal cannot be returned or exchanged, as they are manufactured specially for you with those finishes. This includes any customisation of the product like size or height, etc.
Return of STOCK items will not be accepted under the following conditions;
If notified after 14 days from the date of receipt of items.
If the original packaging has been disposed of.
If any item has been assembled.
If the items are not in re-saleable condition
Only items purchased from stock can be returned or exchanged.
GOODS DAMAGED IN TRANSIT. If a defect was found upon delivery, we will refund you in full. We will use our own courier to collect damaged items at no cost to you (the customer) It is the customer’s responsibility to check the condition of the goods received as our couriers will unwrap items for you to inspect. Please retain the original packaging and boxes for our couriers to collect. Goods cannot be returned without the original packaging. We process refunds within 14 days of receiving the goods back at our warehouse.
- Please inspect your purchase/s once they are unwrapped to make sure you are happy, and they are in satisfactory condition
- Retain the original packaging if you need to return the goods. (They cannot be returned if the original packaging has been disposed of)
- PLEASE NOTE: If the items are signed for in the ‘goods unchecked’ box then Charlesworthy will not accept liability for damage reported after that. This does not affect your statutory rights
RETURNS OF UNWANTED PRODUCTS, we will refund the price of the Product in full. However, the customer is responsible for all delivery and return costs; Our return delivery cost with our courier is £85 per item. Product (s) must be returned in the original packaging. Please note, If you choose your own courier we strongly recommend you have adequate goods in transit insurance for the full value of the product(s) We also recommend you take photographs of the original packaging and product(s) to show there is no damage to the items before your chosen courier collects the Products (s)
We will examine the returned Products(s) upon return to check the condition. Where we reasonably believe the damage was caused by you or your courier (if you have chosen to return goods with your choice of courier instead of booking a collection from our courier), this may affect the amount of your refund.
Charlesworthy Limited is unable to accept returns for items that have not been delivered by us. We (Charlesworthy limited) will not be held responsible for any damages incurred via a third party carrier/couriers including own transport.
All goods must be checked within 7 days (including Saturday and Sunday)
Charlesworthy do not take responsibility and will not be held liable for damage when the buyer has used a third party courier to collect or deliver goods, including own transport. It is recommended that the Buyer ensures any transport companies, collecting or delivering on the Buyer’s behalf, have the necessary insurance in place.
This right to return does not apply to business customers or trade orders. Charlesworthy.com may at its discretion either replace all or part of damaged, defective or incorrect items for business customers or trade orders, or offer a right to return.
Refunds are normally made within 14 working days. If you have asked us to collect, then the return charge of £85 per item will be deducted prior to refund.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Charlesworthy Limited is committed to protecting your personal information in accordance with the Data Protection Act 1998 and the forthcoming EU General Data Protection Regulation (GDPR).
The Data Controller
Charlesworthy Limited is the data controller for any personal information you supply to us in relation to enquiries about our services.
Email Address: firstname.lastname@example.org
What we collect
Charlesworthy Limited may collect your personal data when you instruct us to provide advice, subscribe to our newsletters, submit an online enquiry or engage in business dealings with us.
What we use your information for
When someone visits www.charlesworthy.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
We may use your information for processing your enquiry, delivering any services or information requested by you; responding to complaints or account enquiries; verifying your identity when required to help to prevent and detect fraud or loss.
If you have consented to receive details of our services you can contact us at any time to have your details removed from lists or to update your information or to otherwise tell us how you would like to receive information about our services. To update your marketing preferences please email email@example.com
How long do we keep your information for?
We will only retain your data for as long as there is either a statutory requirement for us to do so or to be able to provide a service to you. This will usually require us to retain your personal data after any business relationship has ended for accounts and records purposes and to deal with any account support questions.
Sending us information over the internet
Your information is held on servers hosted by our Internet Services Provider. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Any social media posts or comments you send to us will be shared under the terms of the relevant social media platform (e.g. Facebook, Twitter) on which they are written. Please note that we do not have any control over these platforms and therefore cannot be responsible for the protection and privacy of any information which you provide whilst visiting social media platforms and such platforms are not governed by this privacy statement.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Our services are all hosted from a data centre within the EEA which is ISO27001 certified. We undertake regular vulnerability scans of our website and services to ensure your data is safe.
Your rights to your information
You can object or withdraw your consent to the use of your personal information at any time. This may affect the services we are able to supply you.
Where Charlesworthy Limited is the data controller you are entitled to the following subject to some legal exemptions:
• Request a copy of the personal information of which you are the data subject
• to have any inaccuracies corrected
• to have your personal data erased
• to place restrictions on us processing your data
• to object to processing
• to request your data to be ported (data portability)
For more information on your rights please visit the ICO website https://ico.org.uk/
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.
You may request details of personal information which we hold about you under the Data
Protection Act 1998 and the forthcoming General Data Protection Regulation (GDPR).
If you would like a copy please email us using the details below.
Email Address: firstname.lastname@example.org
Updated: May 2018